Customer support CRM, built for clear action
Bring customer profiles and organizations, Support Inboxes, and tickets into one workspace. Keep the conversation and its next step in view.
Start a 14-day free trial on any plan. No card required.
Why teams switch
When requests live in personal inboxes, chats and spreadsheets, nobody owns them and nobody sees the clock. The customer just waits.
The customer entry point
The MASAR widget gives customers a focused way to start and continue a conversation, while every message becomes routed work for your support team.
Choose the accent, title, welcome message, default language, and appearance.
Connect the widget to the Support Inbox that should receive each conversation.
Collect customer details, exchange messages, upload attachments for support staff, and recover verified conversations.
New public replies and conversation updates appear without reloading the page.
Merchant dashboard
Payment help without leaving the dashboard
Check payouts, terminals and branch settings from one place.
View payments guideNuqta Support
Live updatesWe usually reply in a few minutes.
Continue a previous conversation
Hi Faisal, how can we help?
Card payments are failing at our Olaya branch.
Checking the terminals now.
One operational view
Manage the people and organizations you support, then keep each request tied to the right customer record and team context.
Keep a searchable directory of contacts and organizations, record email, phone, and WhatsApp identities, tags, and custom fields, and link tickets to the right requester and organization.
Explore this featureSee active, urgent, and unassigned work together, then move directly into the ticket that needs attention.
Explore this featureKeep the Support Inbox, category, status, priority, assignment, requester details, messages, tags, and attachments together in one clear record.
Explore this featureGrowth and Business teams can configure their own SLA policies and business hours, then review ticket, SLA, and team reporting in the same workspace.
Explore this featureInvite teammates, assign workspace roles, add participants to tickets, and keep ownership clear from the first reply through resolution.
Explore this featureReal-time teamwork
See who is viewing or typing, signal who is handling the conversation, and receive new messages, assignments, participant changes, and ticket updates as they happen.
Ticket #1048
Unable to complete payment
Updates as they happen
Customer records
Every ticket names its requester and organization. Email, phone and WhatsApp identities, tags and custom fields keep the context one search away.
How it works
MASAR keeps the handoff from customer to team visible in four practical steps.
Choose its Support Inbox, customer detail fields, brand, language, and appearance.
New customer requests arrive with their message and identity context.
Assign, prioritize, and respond together while messages, team activity, and ticket changes appear in real time.
Use support reports to see workload, response performance, and trends, with SLA reporting on supported plans.
Ready for any region
Arabic and English, your business hours, and clear data handling.
Your team and your customers work in either language, with full right-to-left layouts.
SLA targets follow your team's working days and time zone, such as Monday to Friday in London or Sunday to Thursday in Riyadh.
Primary application data is hosted in Frankfurt, Germany.
Read how MASAR protects workspaces and how it processes data for you.
English / Light
Support queue
The customer replied 4 minutes ago.
العربية / داكن
قائمة الدعم
ردّ العميل قبل ٤ دقائق.
Plans that grow with the queue
Plan information comes directly from MASAR's public billing catalog.
Prices verified on 2026-10-31 11:29 UTC. Confirm the current plan and terms in your workspace.
Starter
Billed every month14-day trial
Growth
Billed every month14-day trial
Business
Billed every month14-day trial
Add only the seat or storage capacity your workspace needs.
Extra seat
+1 team seat
$12per month
Extra storage
+25 GB storage
$10per month
Questions, answered
Yes. Every plan includes a 14-day free trial with no card required, so your team can set up the workspace and evaluate the workflow first.
Yes. MASAR supports English and Arabic, including right-to-left direction, with dark and light appearance choices.
MASAR is a customer support CRM for contacts, organizations, and their linked support work. Keep names, email addresses, phone numbers, tags, custom fields, and email, phone, or WhatsApp identities together, link contacts to organizations, and connect tickets to the correct requester and organization.
Use it on a website or browser-based web app with the managed launcher or hosted experience. Android and iOS apps can present the same complete hosted support interface through the supported WebView integration, which is not a native SDK.
Yes. Workspace owners can invite members and assign any workspace role, while administrators can invite and manage Agent or Viewer access. Workspace roles control access, while ticket assignments and participants help teammates coordinate. Included seats depend on the selected plan, and additional seats are available as a monthly add-on.
MASAR shows who is viewing or typing, lets teammates signal who is handling a ticket, and updates messages, assignments, participants, and ticket changes as they happen.
Yes. The current catalog provides monthly add-ons for one extra seat and an additional 25 GB of storage.
Every plan includes core ticket reporting and views of assigned and active ticket load by agent. Growth and Business also let teams configure their own SLA policies and include SLA reporting. Starter does not include SLA tools.
Still have a question? Talk to us
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