Websites and browser-based web apps
Use the managed launcher or link directly to the hosted support experience.
Customer support CRM, built for clear action
Turn every support request into a path your team can follow.
MASAR is a customer support CRM that brings customer profiles and organizations together with website conversations, Support Inboxes, tickets, SLA policies, and reporting in one focused workspace. The next step is always visible.
Create your workspace first. Current trial details will appear with pricing when available.
The customer entry point
Put support where your customers already are.
The MASAR widget gives customers a focused way to start and continue a conversation, while every message becomes routed work for your support team.
Android and iOS apps
Present the complete hosted support interface through the supported WebView integration. It is not a native SDK.
Match your product experience
Choose the accent, title, welcome message, default language, and appearance.
Send work to the right team
Connect the widget to the Support Inbox that should receive each conversation.
Keep the conversation moving
Collect customer details, exchange messages, upload attachments for support staff, and recover verified conversations.
See support replies as they arrive
New public replies and conversation updates appear without reloading the page.
northstar.example/help
NNorthstar
Customer portal
Account help without leaving the page.
Manage invoices, usage, and team access from one secure place.
View billing guideChat with support
M
Northstar Support
Live updatesWe usually reply in a few minutes.
Continue a previous conversation
Hi Maya, how can we help?
I need help with my latest invoice.
New support reply receivedUpdated just now
I am checking it now.
Write a message
Routed to the Billing Support InboxResponsive in a supported mobile WebView
One operational view
Customer context and support work stay connected from first message to final report.
Manage the people and organizations you support, then keep each request tied to the right customer record and team context.
Manage customers alongside every support request
Keep a searchable directory of contacts and organizations, record email, phone, and WhatsApp identities, tags, and custom fields, and link tickets to the right requester and organization.
A shared Support Inbox
See active, urgent, and unassigned work together, then move directly into the ticket that needs attention.
Tickets with complete working context
Keep the Support Inbox, category, status, priority, assignment, requester details, messages, tags, and attachments together in one clear record.
SLA policies your team controls
Growth and Business teams can configure their own SLA policies and business hours, then review ticket, SLA, and team reporting in the same workspace.
Bring your support team into one workspace
Invite teammates, assign workspace roles, add participants to tickets, and keep ownership clear from the first reply through resolution.
Real-time teamwork
Live collaboration on every ticket
See who is viewing or typing, signal who is handling the conversation, and receive new messages, assignments, participant changes, and ticket updates as they happen.
Ticket #1048
Unable to complete payment
Maya and Lina are viewing now
Omar is typing
Omar is handling this ticket
Updates as they happen
New customer message
Assignment updated
Participant added
How it works
A continuous path, not another disconnected channel.
MASAR keeps the handoff from customer to team visible in four practical steps.
- 01
Configure your support widget
Choose its Support Inbox, customer detail fields, brand, language, and appearance.
- 02
Receive the conversation
New customer requests arrive with their message and identity context.
- 03
Coordinate as a team
Assign, prioritize, and respond together while messages, team activity, and ticket changes appear in real time.
- 04
Monitor and improve
Use support reports to see workload, response performance, and trends, with SLA reporting on supported plans.
Made for both directions
English or Arabic, light or dark, with the same workflow.
Language direction and appearance are product preferences, not separate versions of the experience.
English / Light
Support queue
The customer replied 4 minutes ago.
العربية / داكن
قائمة الدعم
ردّ العميل قبل ٤ دقائق.
Plans that grow with the queue
Start focused. Add capacity when the work grows.
Plan information comes directly from MASAR's public billing catalog.
Questions, answered
What teams usually want to know first.
Can we try MASAR before choosing a plan?+
Trial availability and length appear with the current plans when pricing is available.
Does the workspace support Arabic and right-to-left layouts?+
Yes. MASAR supports English and Arabic, including right-to-left direction, with dark and light appearance choices.
What customer information can we manage in MASAR?+
MASAR is a customer support CRM for contacts, organizations, and their linked support work. Keep names, email addresses, phone numbers, tags, custom fields, and email, phone, or WhatsApp identities together, link contacts to organizations, and connect tickets to the correct requester and organization.
Where can customers use the MASAR support widget?+
Use it on a website or browser-based web app with the managed launcher or hosted experience. Android and iOS apps can present the same complete hosted support interface through the supported WebView integration, which is not a native SDK.
Can I invite teammates and manage their access?+
Yes. Workspace owners can invite members and assign any workspace role, while administrators can invite and manage Agent or Viewer access. Workspace roles control access, while ticket assignments and participants help teammates coordinate. Included seats depend on the selected plan, and additional seats are available as a monthly add-on.
How does real-time team collaboration work?+
MASAR shows who is viewing or typing, lets teammates signal who is handling a ticket, and updates messages, assignments, participants, and ticket changes as they happen.
Can we add seats or storage later?+
Yes. The current catalog provides monthly add-ons for one extra seat and an additional 25 GB of storage.
What reporting and SLA features are included with each plan?+
Every plan includes core ticket reporting and views of assigned and active ticket load by agent. Growth and Business also let teams configure their own SLA policies and include SLA reporting. Starter does not include SLA tools.
Keep support moving
Give every request a clear next step.
Create a workspace, connect your support path, and bring the team into one calm operating view.
Start free