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Focused product guides

Move from walkthrough to working setup.

Choose a practical guide, watch the localized walkthrough, and use the checklist to continue in your workspace.

MASAR widget installation guide preview

Install the support widget

Configure a widget, verify readiness, and place it on a customer website.

Open guide
MASAR ticket workflow guide preview

Run the ticket workflow

Turn an incoming request into an owned, collaborative, resolved ticket.

Open guide
MASAR team and SLA reporting guide preview

Track team and SLA reporting

Review service-level performance and the team’s active support load.

Open guide
MASAR customer records guide preview

Manage customer records

Keep contacts, organizations, identities, and support history connected.

Open guide