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Step-by-step guide
Run the ticket workflow
Learn the working ticket path: create or receive a request, assign it, collaborate, update its status, and resolve it.
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What this guide covers
- 1Open a new or incoming support ticket.
- 2Confirm the requester, category, tags, priority, and assignment.
- 3Collaborate through replies, participants, notes, and status updates.
- 4Resolve the request and retain its complete support history.